Refund Policy

2.1 Event Cancellation

If an event is canceled by the organizer, attendees are generally entitled to a full refund, subject to:

• The organizer's refund policy
• Applicable laws and regulations
• Platform processing fees (see Section 4)

2.2 Event Postponement

If an event is postponed:

• Tickets typically remain valid for the new date
• Attendees may request refunds if unable to attend the new date
• Refund eligibility depends on the organizer's policy

2.3 Event Changes

Significant changes to event details (venue, major content, format) may entitle attendees to refunds, depending on:

• The nature and extent of changes
• The organizer's refund policy
• Attendee's ability to attend the modified event

2.4 Organizer-Initiated Refunds

Organizers may issue refunds at their discretion for:

• Customer service reasons
• Special circumstances
• Policy compliance

2.5 Non-Refundable Situations

Refunds are generally not available for:

• Change of mind or personal circumstances
• Failure to attend without cancellation
• Free events (no payment to refund)
• Tickets already used/scanned
• Violations of event terms or policies

3.1 Request Process

To request a refund:

1. Contact the event organizer directly
2. Use the refund request feature in your ticket details (if available)
3. Contact Event Parlour support if the organizer is unresponsive

3.2 Processing Time

Refunds are typically processed within:

• 5-10 business days after approval
• Additional time may be required for payment provider processing
• Refunds appear in your original payment method

3.3 Refund Method

Refunds are issued to the original payment method used for purchase. If the original method is unavailable, alternative arrangements may be made.

4.1 Platform Fees

Our platform fee (7.5%) is generally non-refundable except in cases of:

• Platform error or technical issues
• Event cancellation due to platform failure
• Fraudulent events removed by Event Parlour

4.2 Payment Processor Fees

Payment processor fees (Paystack, Stripe, M-Pesa) may be deducted from refunds, depending on:

• Processor policies
• Refund timing
• Transaction type

4.3 Refund Penalties

Some organizers may charge refund penalties (e.g., 10% penalty) for refunds requested after a certain deadline. This is at the organizer's discretion and should be clearly stated in the event description or refund policy.

6.1 Chargeback Process

If you initiate a chargeback through your bank or credit card company:

• We will investigate the dispute
• Provide evidence to the payment processor
• Resolve the matter according to processor policies
• Chargeback fees may apply

6.2 Dispute Resolution

We encourage direct communication between organizers and attendees to resolve refund disputes. If resolution is not possible, we may mediate or refer to our Terms of Service dispute resolution process.

7.1 Fraudulent Events

If an event is determined to be fraudulent or violates our policies, we will:

• Remove the event immediately
• Process full refunds to all ticket buyers
• Investigate and take action against the organizer

7.2 Force Majeure

Events canceled due to circumstances beyond control (natural disasters, pandemics, government orders) are handled according to organizer policies and applicable laws. We will work with organizers to facilitate appropriate refunds or alternatives.